Before You Start

This guide is for redeeming the Mastercard digital gift card. You will need to use an updated browser to redeem your card. The latest versions of Chrome, Firefox, Safari, or Microsoft Edge are recommended.

Redeeming Your Gift Card

Your starting point is the email indicating you have been sent a gift.

Step 1 - Select 'Accept'

Step 2 - Select 'Confirm'

Step 3 - You will be taken to a page that indicates your gift is being processed

Step 4 - Once the processing has finished, you will receive a new email titled "Your Gift Card is Here!". Select 'Redeem'.

Step 5 - Time to activate your Gift Card. Once you have selected redeem, you will be taken to a new page to begin the activation process. Select 'Activate Your Reward'.

Step 6 - Fill out your information and agree to the Terms

Step 7 - Success! 🥳 You have redeemed your gift card. View your card to save the image or print.

Frequently Asked Questions

Why can't I find the initial gift email?

Check your spam or junk folder. While Postal does its best to ensure our emails get to you, some email client settings/rules can prevent them from doing so. You can also search your email client for the following terms:

  • Your Gift Card Is Here


  • The sender's email/name

Do I get a confirmation email that I redeemed my card?

Yes. You will get a confirmation from an email titled "Your Virtual Prepaid Account".

If you have any further questions, please contact our Support Team!

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