Welcome to Postal! As a company, we thrive to give our recipients the best experience possible to value all the work you do as a business. In order to capitalize on the new customers you will be gaining, our team has outlined best practices to keep in mind when sending your gift through Postal.

Best Practices:

  • When sending a printed note, have it printed neatly on a piece of paper/notecard

    • Postal will supply the materials if necessary - contact McKenzie at [email protected] for further assistance

  • The recipient should receive exactly what the customer has sent

    • Correct boxing, notes, etc.

  • Do not include a receipt in any shipments. These are gifts, and we do not want the recipient to see the price.

  • If you anticipate a delay with an order (due to weather, inventory, misc., etc.), please send a note immediately to [email protected].

  • Ship gifts within 48 business hours (unless previously agreed upon) and add tracking as soon as gifts are shipped

  • Include descriptive details in the product descriptions so the recipient experience matches what the customer expects. Ie, note is handwritten, if gift wrapping is included, etc.


Examples:

Handwritten Notes

Unboxing Presentation


For additional assistance please contact your Marketplace contact at Postal.

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