Postal and SwagUp work hand-in-hand to bring you customized, creative projects through our Concierge service. You might see a few error messages with your concierge sends that look a bit unfamiliar. Worry not! We're here to help.

Processing Error: Shipping Credits

Swag 'Not Available to Send'

Processing Error: Shipping Credits

If you see this error message, it means that you need to add more shipping credits in SwagUp. Postal cannot add shipping credits for you, but adding more credits through SwagUp is quick and easy.

Simply log in to SwagUp and go to Billing > Credits > Click 'Add Credits'

Swag showing as 'Not Available to Send'

Don't panic! This message usually just means your swag hasn't been packed yet or it is in drafts and needs to be approved.

Didn't find your answer here? Reach out to our Support Team!

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