Roles may need to be added or removed from different users for various reasons. Only admins are able to add and remove roles to/from users.
Users can be updated one by one or in groups. Removing all user roles completely will result in that user being removed from the team. A warning will show before doing this.
Learn more about roles in Postal!
Contents
Roles that can be added or removed:
User
Manager
Admin (Only to primary account team)
Note: this article will attempt to differentiate the user (referring to anyone who uses the software) from the role known as 'User' (referring to the role that allows sending of items) by capitalizing Users (the role) where applicable.
Single Updating User Roles
Generally, users are updated within teams. We'll start with that workflow. As an Admin, start in 'Profile Settings'.
Note: If you do not have teams set up in Postal this guide is still relevant. Skip to this part of the guide.
Select 'Teams' from the available tabs
Select the team that the user lives in
Select the 'Role' in the Roles column dropdown
Then select the new role. The checkmark indicates the role that has been assigned.
To remove the role, select the role. The gray checkmark will disappear indicating the role is unassigned.
Note: if you deselect all roles the team member will be removed from the team. To completely remove access, all roles from all applicable teams must be removed.
The role should now be updated!
Active Users tab
This can also be accomplished from the 'Active Users' tab by selecting the roles assigned to them from the right.
You can then edit the Roles on their respective teams as outlined above.
Mass Updating User Roles
Mass Updating User Roles can be done from inside 'Teams' or from the 'Active Users' tab. This action is used primarily when you need to delete a team or add users in mass to a new team.
Generally, users are updated within teams. We'll start with that workflow.
Note: If you do not have teams set up in Postal this guide is still relevant. Skip to this part of the guide.
Select 'Teams' from the available tabs
Select the team that the user lives in
Select all contacts
Select the 'Update Roles' icon
In the pop-up window, select or deselect the roles you want to add to these users.
Finally, select 'Update Roles'
Note: Deselecting a role will remove the user from that team.
Active Users tab
This can be accomplished from the 'Active Users' tab as well.
Select all contacts and then the 'Update Roles' icon
Select the teams the users exist on and the roles that need to be updated.
Select 'Update Roles'. User roles are now updated.
If you need additional assistance, please contact our Support Team!