This article defines the different status messages that appear in Postal.
Sending A Gift
These statuses appear when sending a gift. They also appear when a contact has registered for a Postal Event and indicate the status of the physical component of the Event.
Postal Delivery Rejected = recipient has rejected this gift and does not wish to receive it
Postal Delivery Expired = the recipient did not act on the email in time and the gift email has expired
Postal Delivery Donated = the item’s value has been donated to charity
Processing = the order has been redeemed but likely is awaiting internal or vendor action. This status should be temporary. If it persists, please contact Support.
Processing Error = this order has failed, please see the reason code and adjust accordingly
Placed = the fulfillment request has been sent to the vendor and we are awaiting confirmation
Confirmed = the vendor has received and confirmed the order for fulfillment
Shipped = the order has shipped
Pending Delivery = the order has shipped, pulling delivery data
Delivered = item has been delivered (either physically or digitally)
Delivery Error = item was shipped but there was an error in delivery (delivery rejected, lost, etc)
Canceled = this order was canceled by either the Postal User or a Postal employee upon request
Postal Events
Postal Events have various statuses relating to the actual Event:
Pending Confirmation: Your Event is pending confirmation from the vendor
Needs Data: Your Event has been confirmed and now requires updated information from you - meeting link, team access, the title of the Event, etc.
Accepting Invites: Your Event information has been updated and invites are now able to be sent.
Waitlist = this order is on a waitlist for future action to be taken by the organizer
Registration Closed: Event registration is closed. This generally occurs 10-14 days out from the date of the event to ensure that any physical gifts being sent will arrive in time.
Complete: Your Event is complete
Cancel Requested: You have requested your Event to be canceled
Canceled: Your Event has been canceled