This article defines the different status messages that appear in Postal.

Sending A Gift

These statuses appear when sending a gift. They also appear when a contact has registered for a Postal Event and indicate the status of the physical component of the Event.

  • Postal Delivery Rejected = recipient has rejected this gift and does not wish to receive it

  • Postal Delivery Expired = the recipient did not act on the email in time and the gift email has expired

  • Postal Delivery Donated = the item’s value has been donated to charity

  • Processing = the order has been redeemed but likely is awaiting internal or vendor action. This status should be temporary. If it persists, please contact Support.

  • Processing Error = this order has failed, please see the reason code and adjust accordingly

  • Placed = the fulfillment request has been sent to the vendor and we are awaiting confirmation

  • Confirmed = the vendor has received and confirmed the order for fulfillment

  • Shipped = the order has shipped

  • Pending Delivery = the order has shipped, pulling delivery data

  • Delivered = item has been delivered (either physically or digitally)

  • Delivery Error = item was shipped but there was an error in delivery (delivery rejected, lost, etc)

  • Canceled = this order was canceled by either the Postal User or a Postal employee upon request


Postal Events

Postal Events have various statuses relating to the actual Event:

  • Pending Confirmation: Your Event is pending confirmation from the vendor

  • Needs Data: Your Event has been confirmed and now requires updated information from you - meeting link, team access, the title of the Event, etc.

  • Accepting Invites: Your Event information has been updated and invites are now able to be sent.

  • Waitlist = this order is on a waitlist for future action to be taken by the organizer

  • Registration Closed: Event registration is closed. This generally occurs 10-14 days out from the date of the event to ensure that any physical gifts being sent will arrive in time.

  • Complete: Your Event is complete

  • Cancel Requested: You have requested your Event to be canceled

  • Canceled: Your Event has been canceled

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