Setting up your email integration allows Gift emails to send from your email address directly (i.e. @COMPANY.com) rather than “[email protected]”. This helps foster a personalized and engaging experience. Plus since it’s coming from a User’s email, it helps create brand awareness when the recipient sees the email domain associated with the send.
Note: Postal can only send emails and cannot read your emails. With the integration turned on you will see the emails sent in your 'Sent Mail' folder.
Before You Get Started
This feature is per User, meaning that every user on your team who wants to take advantage of this feature will need to complete the task in order for it to be enabled.
When Email Integration is enabled, all Gift Emails can be sent directly from your email account through your email provider
Connecting Your Email
Start at your Profile by clicking your name in the top-right corner of Postal
From this page find 'Email Integration' (you should see both Google and Microsoft disabled)
Click the integration you would prefer to set up
Login in using the appropriate credentials
Note: Postal heavily recommends only enabling one integration
You may need to ask your Postal Admin for approval to turn the authentication on (your Admins can work with your IT department on this if your security prevents this setup) - if so, you will see an alert that your Admin has received a notification to approve your integration as soon as possible to prevent any delays.
Once an Admin approves, the integration will be turned on. Without this on, the gifts will be sent from [email protected]
Postal recommends all Users enabling this feature for increased deliverability to the recipient's main inbox, rather than Promotions or Junk.
To learn about Email Notifications please check out the article Email Notifications Explained.