Gift emails are sent as a way to communicate with your contacts that a gift is being delivered and to confirm the address on record. Gift email settings are the ability to control the timeline at which to allow a gift email to be confirmed when a gift email is sent to a contact.

Gift Email settings are only accessible by those with the Admin role and are found in the Profile under Email Settings.

Contents

  1. Sending Gift Emails
  2. Gift Email Confirmation
  3. Gift Email Expiration
  4. Gift Email Templates


Sending Gift Emails

Choose between if your recipients will be prompted to confirm by email before accepting their gifts.

Always - Users have no control over the gift email, it is sent based on the admin's settings for when and how a gift email is sent to the recipient. When Always is enabled the email will be sent based on the admin’s settings for how much time the recipient has to confirm and what happens if the gift recipient does not respond to the confirmation email within 48 hours.

Default on - The User will see the option to send the recipient a gift email and toggle to off. This allows the User to pick and choose if they wish to send the recipient a gift email. If the user sends the recipient the gift email then its settings will default to the admin's settings of how much time the recipient has to confirm and what happens if the gift recipient does not respond to the confirmation email within 48 hours.

Default Off - The option will default on to the admin’s settings and the user will not be able to see an option to toggle the recipient’s email off.

Never - No recipient email will be sent out.


Gift Email Confirmation

If a gift recipient does not respond to the confirmation email within one of the selected time frames then select whether you'd like to 'Cancel Order' or 'Send Anyways!'.

Best Practice!

Set this option to Cancel Order. If you are contemplating using 'Send Anyways' please reach out to Postal Support.


Gift Email Expiration

The options for how long the recipients have to respond from when the gift email is sent to the recipient are 24 Hours, 48 Hours, 72 Hours, 1 week. This does not include weekends.


Gift Email Templates

Gift Email Templates are a way to customize your gift emails. Gift Emails will pull from the Brand Colors you have chosen.


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