Gift Email Settings

Gift emails are sent as a way to communicate with your contacts that a gift is being delivered and to confirm the address on record. Gift email settings are the ability to control the timeline at which to allow a gift email to be confirmed when a gift email is sent to a contact.

How to set up your Gift Email Settings:

To get started, first let’s log in as the Admin to Postal then set up your receipt preferences for your users. The admin has the ability to set gifting emails as Always Default On, Default Off, Never and whether or not gift emails should be controlled by the user.

Please log-in as the Admin and navigate to Profile Settings:

Gift Email Settings

As the Admin select from the following:

  • Always - Users have no control over the gift email, it is sent based on the admin's settings for when and how a gift email is sent to the recipient. When Always is enabled the email will be sent based on the admin’s settings for how much time the recipient has to confirm and what happens if the gift recipient does not respond to the confirmation email within 48 hours.
  • Default on - The User will see the option to send the recipient a gift email and toggle to off. This allows the User to pick and choose if they wish to send the recipient a gift email. If the user sends the recipient the gift email then its settings will default to the admin's settings of how much time the recipient has to confirm and what happens if the gift recipient does not respond to the confirmation email within 48 hours.
  • Default Off - The option will default on to the admin’s settings and the user will not be able to see an option to toggle the recipient’s email off.
  • Never - No recipient email will be sent out.

Next Select - How much time does the recipient have to confirm:

How much time the recipient has to confirm:

The Admin sets how many days the recipient has to respond from when the gift email is sent to the recipient.

The time frame options are: 24 Hours, 48 Hours, 72 Hours, 1 week

Then choose - If a gift recipient does not respond to the confirmation email within 48 hours, what should happen?

If a gift recipient does not respond to the confirmation email within one of the selected time frames (24 hours, 48 hours, 72 hours or 1 week).

The Admin selects what should happen: Cancel Order or Send Anyways

Here are some examples of how a gift email is applied:

Charity Gifting:

Your business logo will appear on the email, as well as the email is sent on behalf of the user sending the gift. The messaging is customizable for users as well.

Gifting items:

Your business logo will appear on the email, as well as the email is sent on behalf of the user sending the gift. The messaging is customizable for users as well.

Example of a gift email sent to a recipient:



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